Reference

Open 2wheelr Terms & Conditions

Our Terms & Conditions set how your 2wheelr account, deposits through UPI, Paytm, PhonePe and Google Pay, and withdrawal checks work in India.

Account rulesLocal lawWallet checksAccess terms

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Explore the local-law terms

2wheelr Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These Terms & Conditions apply when you use 2wheelr from India or from any place where local law permits access. They explain who can open an account, how wallet entries are matched, when we may ask for more checks, and which version of the terms applies

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if rules change. Whether you open from Kolkata or another place where access is allowed, the same clause set applies to the account you open. Deposits through UPI, Paytm, PhonePe and Google Pay move only through the methods shown in your wallet, and the name on
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the payment trail must match the account holder details before a credit is accepted. If a bank, device or document check does not fit the account record, we may pause the action until the mismatch is fixed. The same approach applies to withdrawals, account changes and
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any request that touches your profile. When a local rule is stricter, that rule comes first, and you can ask support for the current text before you open your account.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT PATHS

Switch to support for clause help

If you want a clause explained, need the current text, or spot a mismatch in your account record, use the contact path that matches your login.

Email Write to our support inbox if you want the current terms sent again, need a clause explained, or see a mismatch in your account details. We answer with the version linked to your region and account record.

In-account chat Open chat after you sign in when you need a quick read on withdrawal checks, payment-name matching or access wording. We point you to the exact clause that applies to your account.

Change request Send a request from the registered contact on file if your name, number or consent setting needs to change. We confirm the request against the terms before we update anything in the account.

DATA AND SECURITY

Browse how we handle your data

We handle these terms as account records, not as generic site copy. The text you accept sits with your profile, cookies keep the session connected to the same…

Stored records

We keep your name, contact details, payment trail and any consent record needed to run the account and meet legal…

Cookies

Cookies help us remember login state, language choice and session checks so the terms you accepted stay linked to the…

Account safety

Keep your password private and use a device you control.

Retention

We retain account and transaction records only for as long as the terms, tax rules or dispute handling require it.

Contact route

For clause questions, write through the support inbox or in-account chat.

Change requests

If you want a correction to your name, phone number or consent record, send a request from the registered email…

Open common questions on terms

These questions focus on how the terms apply to your account, your contact details and the way we handle changes. If a local rule is stricter than the page text, the local rule comes first. Use the answers here to check access, data access, correction requests and retention before you move ahead. That keeps the answers tied to the version you saw when you used the account, not to older wording from before the latest change.

The version published on the page when you open or use the account applies to you, together with any local rule that is stricter. If we change wording later, the newer text only applies after it is posted.

Only if access is allowed where you are and the local law permits it. If a region blocks use, the account should not be opened there, even if the page still loads.

We may pause the credit or ask for a fresh check until the payment trail matches the registered account details. That keeps the terms tied to the right person and lowers the chance of a wrong entry.

Yes. Send a request through support from the contact on file, and we will share what the terms allow us to disclose. If a legal hold applies, we keep only the records that must stay in place.

Write from your registered email or phone number and tell us which field needs to change. We will confirm the request against the account record before we update the name, phone number or consent setting.

Yes. If we change the text, we post the new version and the updated wording governs later use. Your account use after that point means you accept the version then in force, subject to local law.

We keep the records needed for tax, dispute handling and legal duties, then remove or archive what is no longer required. The exact period depends on the clause that applies to your account and region.

Open 2wheelr Terms & Conditions

Switch to support for clause help

Browse how we handle your data

Stored records

Cookies

Account safety

Retention

Contact route

Change requests

Open common questions on terms

01 Which version of the terms applies to me?

02 Can I open an account if local law blocks access?

03 What if my payment name does not match the account?

04 Can I ask for a copy of my data?

05 How do I ask for a correction?

06 Can the terms change after I join?

07 How long do you keep records after use ends?

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